From your source code to better support.
Iris learns your systems, then helps at every level of support.
Four steps.
Step 1
Connect your code and docs
Iris connects to your source code repository and available documentation to learn the business logic.
Step 2
Teach it what your experts know
Experts have pointed conversations with Iris, capturing what was never written down.
Step 3
Handle issues by level
L1 questions get answered. A curated database of root cause patterns helps L2 and L3 support find root causes quickly. L2 gets the steps to fix, and L3 work starts with context.
Step 4
Continuous learning
Iris learns from each resolution. Each resolved issue adds to what it knows, so the same problem takes less effort next time. If an answer looks wrong, your team can flag it and assign it to an expert.
A person stays in charge.
Iris diagnoses and recommends. Your team decides and makes the fix.