AI-First Support for Your Critical IT Applications.
Meet Iris, the support agent that answers questions, finds root causes and guides fixes, 24/7.
Supporting critical IT applications
One expert across all three levels of support.
Iris does the investigation. Your people stay in charge of the fix.
Simple questions
Users ask Iris directly and get answers about the system and the business process, without raising a ticket.
Result: users serve themselves
Diagnose and fix
Iris finds the root cause using its database of root cause patterns, then gives your support team step-by-step instructions.
Result: less time to fix
Features and bugs
Before days of work begin, engineers get the source code context and the applications affected.
Result: less time working out where to start
Benefits
What changes when Iris joins your support team.
10X productivity and cost savings
Get far more from your support team, at a fraction of the cost.
Zero dependency on gurus
What your experts know stays with Iris, even after they move on.
Avoid midnight calls
Iris is on 24/7, so fewer issues need someone woken up.
Near instant root cause analysis
Go straight to the likely cause instead of investigating from scratch.
Self-serving business users
Business users get answers themselves, without raising a ticket.
Focus on building new capabilities
Time won back from support goes to what the business needs next.
The problem
Keeping critical IT applications healthy takes too much manual effort.
These applications run the business. The way they get supported is getting harder to sustain.
Manual support is costly
Every issue needs someone to investigate it from scratch, even when it has been solved before.
Offshore help isn't always there
Low-cost teams keep support affordable, but they may not be available when an issue lands.
Knowledge sits with a few experts
What they know about the application was rarely written down, and it leaves when they do.
Why Iris
Knows your systems, and gets better with every issue.
Structured root cause analysis
A database of root cause patterns and a repeatable method, not a guess from a chat window.
Your whole application ecosystem
Intricate knowledge across multiple connected applications, built from source code, experts and docs.
Instructions anyone can follow
Step-by-step guidance that lets support staff act quickly, whoever is on shift.
How it works
Grounded in your code. Taught by your experts.
Connect
Iris reads your source code and documentation.
Teach
Your experts share what isn't written down, in conversation.
Support
Users and support teams bring Iris issues at every level.
Improve
Each resolution teaches Iris for the next one.
Industries
Focused on MedTech, Manufacturing and Retail.
MedTech
Device rules, regulations such as 21 CFR and ISO 13485, recalls and test cases.
Manufacturing
Goods receipt, batch rejection, inventory and the applications that connect them.
Retail
Orders, pricing and inventory across the applications behind them.
Questions
What does Petals do?
Iris acts as a subject matter expert on your critical IT applications and helps with L1, L2 and L3 support.
Does Iris change our code or systems?
No. Iris diagnoses and recommends, and your people make the fix.
Do we have to replace our critical IT applications?
No. Iris is built to support the applications you run today.
Does this replace our offshore team?
It makes them faster, and keeps support moving when they aren't available.
Why not use ChatGPT?
The code behind these applications is too large to paste in, code has dependencies, and it can't be taught your company's business knowledge the way Iris can.
Tell us about the system you're keeping alive.
A short call about your system, your support load and where to start.
Book a call